989ph Terms & Conditions

1. Definitions

For the purposes of this Agreement, the following terms carry the meanings set out below:

2. Acceptance of Terms

By accessing the 989ph Platform, creating an Account, or placing any wager, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions, together with the 989ph Privacy Policy, Responsible Gaming Policy, Bonus Terms, and any game-specific rules published on the Platform (collectively, the "Agreement").

Your continued use of the Platform following any published amendment to these Terms constitutes acceptance of the revised Terms. If you do not accept any amendment, your sole remedy is to close your Account and cease using the Platform.

These Terms are written in English. In the event of any conflict between an English version and any translated version of these Terms that 989ph may provide for convenience, the English text shall prevail.

3. Eligibility

To create and maintain an Account on the 989ph Platform you must satisfy all of the following conditions at the time of registration and at all times thereafter:

1. You are at least 21 years of age.
2. You are a natural person with full legal capacity to enter into binding contracts under the laws applicable to you.
3. You are accessing the Platform from a jurisdiction where online gambling is not prohibited by applicable local law.
4. You are not a current or former employee, contractor, director, officer, or agent of 989ph, nor an immediate family member of any such person.
5. You are not self-excluded from gambling services, whether through the 989ph Responsible Gaming tools, PAGCOR's exclusion register, or any other competent authority's exclusion programme.
6. You are opening your Account voluntarily and for personal entertainment purposes only, and not on behalf of any third party.
7. All information you provide during registration is truthful, accurate, and complete.

989ph reserves the right to request verification of eligibility at any time. Where eligibility cannot be confirmed to 989ph's satisfaction, 989ph may suspend or permanently close the Account and withhold any balance pending compliance review, subject to applicable PAGCOR regulations.

4. Account Registration & KYC

Each individual may hold only one (1) 989ph Account. Creating, operating, or attempting to access multiple Accounts — whether using different email addresses, payment methods, or device identifiers — is strictly prohibited and constitutes grounds for immediate suspension and forfeiture of all balances across all associated Accounts.

You must complete the registration form accurately. 989ph will send a verification link to your registered email address. Your Account is not fully activated until email verification is completed.

KYC Verification. Before 989ph will process any withdrawal, you must complete KYC verification by submitting the following documents:

1. A valid, government-issued Philippine identification document (e.g., PhilSys National ID, Passport, Driver's License, SSS/GSIS ID, PRC ID, Voter's ID);
2. Proof of current address (e.g., utility bill, bank statement, or Barangay Certificate) dated within the past three months; and
3. Where payment is made via bank transfer: a bank statement or screenshot confirming ownership of the funding account.

989ph may require enhanced due diligence for high-volume accounts or as required by PAGCOR's Anti-Money Laundering compliance framework. Failure to cooperate with KYC requests within the time period specified by 989ph may result in Account suspension and withholding of funds pending regulatory review.

5. Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any two-factor authentication codes. You must not share your credentials with any third party. 989ph will never ask for your password via email, live chat, or telephone.

You must notify 989ph immediately at [email protected] if you suspect any unauthorized access to your Account or any compromise of your credentials. 989ph shall not be liable for any loss arising from unauthorized access that results from your failure to maintain credential security, provided that 989ph has implemented its standard security measures.

989ph strongly recommends enabling two-factor authentication (2FA) on your Account. 989ph reserves the right to temporarily lock an Account if unusual login activity is detected, pending identity verification.

6. Deposits & Withdrawals

All financial transactions on the 989ph Platform are conducted in Philippine Peso (PHP / ₱). 989ph supports the following Philippine payment channels: GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay. Supported channels may change at 989ph's discretion with reasonable notice.

Deposits. Deposits are credited to your Wallet in real time for GCash and PayMaya. Bank transfer deposits are credited on the same business day for transactions received before the applicable cut-off time. Minimum deposit amounts vary by payment channel and are displayed at the deposit screen.

Withdrawals. The following conditions apply to all withdrawal requests:

1. KYC verification must be complete before any withdrawal is processed.
2. The withdrawal amount must not exceed the available real-money balance in your Wallet. Bonus Funds that have not yet met their Wagering Requirement are not withdrawable.
3. The first withdrawal from an Account must be made to the same payment method used for the first deposit, up to the value of that deposit, for anti-money laundering purposes.
4. Minimum and maximum withdrawal amounts are displayed in the withdrawal screen and may be updated from time to time.
5. 989ph targets GCash withdrawal processing within 15 to 30 minutes of approval. Bank transfer withdrawals are typically processed within two to four business hours. These are target times and are not guaranteed.
6. 989ph reserves the right to delay processing of withdrawals for additional verification in cases that may be subject to AML/CTF review.

7. Bonuses & Promotions

989ph offers promotions including but not limited to: welcome bonuses, reload bonuses, cashback programmes, free bets, and loyalty rewards. All promotions are subject to the specific terms published for each offer and to the following general conditions:

1. Bonuses are available to verified, single-account holders in good standing. Bonuses are not transferable between Accounts.
2. Each promotion is eligible for claim once per player unless otherwise stated.
3. Wagering Requirements must be satisfied within the validity period stated for each bonus. Bonus Funds that expire are forfeited without compensation.
4. Not all games contribute equally to the Wagering Requirement. Game contribution percentages are stated in each bonus's specific terms.
5. 989ph reserves the right to void any bonus or promotion, and to reclaim any winnings derived therefrom, if it reasonably determines that a player has engaged in bonus abuse, collusion, or any form of fraudulent activity.
6. Maximum bet limits apply when Bonus Funds are active. Placing bets exceeding the stated maximum bet per spin or hand while a bonus is active may result in the bonus and any associated winnings being voided.
7. 989ph reserves the right to modify, withdraw, or discontinue any promotion at any time with reasonable notice to affected players.

8. Betting Rules

All bets placed on the 989ph Platform are subject to the applicable game rules, which are displayed within each game or betting market. The following general betting rules apply across all 989ph products:

1. All bets are final once confirmed. Confirmed bets cannot be cancelled, reversed, or amended except as expressly provided in the rules of a specific game.
2. 989ph reserves the right to void any bet placed on a market that was opened, settled, or priced in error. In such cases, the wagered amount will be returned to the player's Wallet.
3. In the event of a technical malfunction or disconnection during a game session, the hand or spin will be resolved in accordance with the game's published rules. Where outcome data is recoverable, the outcome will stand. Where it is not recoverable, the wagered amount will be returned.
4. Minimum and maximum bet limits apply to all games and markets and are displayed within each game interface.
5. Live casino game results are determined by real-time events conducted in certified studios. The video feed is the authoritative record of the outcome. In the event of a discrepancy between the video record and any other data, the video record governs.
6. Sports betting results are settled based on the official result published by the relevant governing body or, for E-sabong, the officiating authority's published result.

9. Prohibited Conduct

The following activities are strictly prohibited on the 989ph Platform. Engaging in any prohibited activity may result in Account suspension, permanent closure, and forfeiture of all balances without notice:

• Registering more than one Account, or registering on behalf of or for the use of any third party;
• Providing false, misleading, or fraudulent information during registration or KYC;
• Using the Platform if you are under 21 years of age;
• Using the Platform from a Restricted Jurisdiction;
• Using software, bots, scripts, artificial intelligence tools, or any automated means to place bets, gain unfair advantage, or scrape data from the Platform;
• Engaging in arbitrage betting, matched betting, or any systematic exploitation of 989ph's bonus terms;
• Colluding with other players in live poker, baccarat, or any multi-player game to gain an unfair advantage;
• Depositing, wagering, or withdrawing funds that are proceeds of crime or are otherwise subject to money laundering or terrorist financing;
• Conducting charge-backs or payment reversals on legitimate transactions;
• Attempting to access, interfere with, or reverse-engineer the Platform's software, databases, or security systems;
• Harassing, threatening, or engaging in abusive conduct toward 989ph employees, contractors, or other players.

10. Intellectual Property

All content on the 989ph Platform — including but not limited to the 989ph name, logo, trademarks, service marks, website design, software, game content, graphics, text, and data compilations — is the proprietary property of 989ph or its licensors and is protected by Philippine and international intellectual property law.

Your Account grants you a limited, personal, non-transferable, non-exclusive, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. You acquire no right, title, or interest in any Platform content beyond this limited licence. Any unauthorized reproduction, distribution, modification, public display, or commercial use of Platform content is strictly prohibited.

11. Privacy & Data

989ph collects, processes, and stores personal data in accordance with the 989ph Privacy Policy, the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC).

By creating an Account, you consent to the collection and processing of your personal data for the purposes of account management, KYC compliance, PAGCOR regulatory reporting, fraud prevention, and the delivery of Platform services. For full details of how your data is used, stored, and protected, please review the 989ph Privacy Policy at 989ph.vip/privacy-policy.

12. Responsible Gaming

989ph is committed to providing a safe, responsible gaming environment for all players. In compliance with PAGCOR regulations and 989ph's own responsible gaming commitments, the Platform provides the following player-controlled tools, accessible at all times through Account Settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps;
• Loss Limits: Restrict the maximum amount you can lose within a defined period;
• Session Time Reminders: Receive alerts when you have been logged in for a specified duration;
• Cooling-Off Period: Temporarily suspend your Account for a set period;
• Self-Exclusion: Permanently or for a defined minimum period of six months, at the player's election, exclude yourself from all 989ph services.

Requests to reduce limits take effect immediately. Requests to increase limits are subject to a cooling-off period before activation. Self-exclusion requests are permanent for the elected period and cannot be reversed before expiry. Players who self-exclude from 989ph are encouraged to also register with the PAGCOR responsible gaming programme for broader exclusion coverage across all PAGCOR-regulated operators.

For guidance on problem gambling, players may contact the 989ph Responsible Gaming team via live chat or email at [email protected]. If gambling is affecting your health, finances, or relationships, please seek assistance from a qualified counselling professional.

13. Limitation of Liability

To the maximum extent permitted by Philippine law, 989ph's total cumulative liability to you for any and all claims arising out of or in connection with your use of the Platform shall not exceed the total amount of real-money funds deposited by you into your Wallet in the twelve (12) months preceding the event giving rise to the claim.

989ph shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising from your use of or inability to use the Platform, whether based in contract, tort, negligence, strict liability, or any other theory, even if 989ph has been advised of the possibility of such damages.

989ph does not warrant that the Platform will be available without interruption or that it will be free from errors or security vulnerabilities. Scheduled and unscheduled maintenance may temporarily affect Platform availability. 989ph shall use reasonable endeavours to restore service promptly in the event of an outage.

Nothing in these Terms limits or excludes 989ph's liability for fraud, willful misconduct, or any liability that cannot be excluded under applicable Philippine law.

14. Suspension & Termination

989ph may suspend or permanently close your Account, and withhold or forfeit balances, if:

• You breach any provision of these Terms;
• You provide false or fraudulent information at any stage;
• 989ph is required to do so by PAGCOR, a court of competent jurisdiction, or any other regulatory authority;
• 989ph reasonably suspects you of fraud, collusion, cheating, money laundering, or any other prohibited conduct;
• Your Account shows no login activity for a continuous period of twelve (12) months ("Dormancy"). 989ph will send a notification to your registered email at least 30 days before classifying an Account as dormant. Dormant Account balances will be preserved for a further period in accordance with PAGCOR guidance before any administrative action is taken.

You may close your Account voluntarily at any time by submitting a closure request to 989ph customer support. Upon closure, any withdrawable real-money balance will be returned to you via your nominated payment method within a reasonable time frame, subject to completion of outstanding KYC requirements.

15. Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

In the event of a dispute between you and 989ph, you should first contact 989ph customer support at [email protected] to seek informal resolution. 989ph will endeavour to resolve all complaints within 14 calendar days of receipt. If the complaint is not resolved informally within 30 days, either party may refer the dispute to PAGCOR's dispute resolution mechanism or to the appropriate Philippine court of competent jurisdiction.

16. Amendments

989ph reserves the right to amend these Terms & Conditions at any time. Material amendments will be notified to players via email to their registered address and/or by a notice displayed prominently on the Platform at least seven (7) days before the amendment takes effect, except where a shorter notice period is required by PAGCOR regulation or applicable law.

The current version of these Terms, together with the effective date, is always available at 989ph.vip/terms-conditions. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.

17. Contact Information

For questions, complaints, or notices regarding these Terms & Conditions, please contact 989ph using the details below. All written correspondence and formal notices must be in English.

For responsible gaming inquiries or to activate self-exclusion, you may contact 989ph support directly via live chat or email at any time of day or night. Response times for email inquiries are typically within two business hours during standard Philippine business hours and within four hours outside those hours.